Frequently Asked Questions

At ecoshilp, we believe in fair trade and sustainable livelihoods for our artisan partners. We ensure artisans receive fair wages that reflect their skill and time investment, typically 20-35% higher than local market rates. By eliminating middlemen, our artisans receive a larger share of the final selling price, creating a more sustainable income stream for their families.

Our commitment to eco-friendliness is reflected in every aspect of our products. We exclusively use biodegradable and renewable materials like bamboo, jute, horn (ethically sourced as a by-product), terracotta, and natural fibers. For colored products, we rely on plant-based dyes from sources like indigo, turmeric, and madder root, completely avoiding harmful chemical dyes that damage ecosystems.

For domestic orders within India, you can expect your package to arrive within 3-7 business days after dispatch. International shipments typically take 4-22 business days, with delivery times varying based on the destination country and local customs processing procedures.

Currently, we don't offer same-day delivery as our products are handcrafted with care and require proper packaging to ensure they reach you in perfect condition. For urgent orders within Bhubaneswar, please contact our customer service team directly to discuss expedited shipping options that may be available.

If you need to return an item, please begin by contacting our customer service team at contact@ecoshilp.com within 7 days of receiving your order. In your email, include your order number and the reason for your return request. Our team will review your request and provide return authorization within 1-2 business days.

When preparing to return an item, please use the original packaging if possible, or select a similar sturdy box or envelope that will protect the product during transit. Wrap the item carefully to prevent damage during shipping, paying special attention to fragile pieces. We strongly recommend using a trackable shipping method for your return.